About Us

CRDN of Rochester and The Finger Lakes is a local, family owned business.  We live, work and play in the community we operate in and are committed to providing those we service with the highest level of empathy, respect and expertise.


As such, we treat are customers as if they were family and employ the "Golden Rule" in everything we do. We believe that acting with integrity ensures our future and it means earning the trust of those we work with by doing only what is right every time.


We believe that we can only succeed as a team and therefore all team members are treated with respect and recognized for their contribution.


We are committed to forthright communication with everyone involved in the claims process including our customers, insurance adjusters, insurance agents and the other contractors we work with.


We wrote the book in Textile Restoration

CRDN of Rochester & The Finger Lakes is part of the CRDN Network operating throughout the United States, Canada and the United Kingdom.

We serve more than 94% of the population in the U.S. and Canada, as well as all major populat​ion centers in the U.K., and our international footprint continues to grow created a model of service that previously didn’t exist in any formal way, to service the large and fast-growing category of insurance claims in household disasters: contents.​

Realizing that household contents are much more than a collection of “things,” technology was innovated, processes were created, and this network was built to restore the notion of “happily ever after” to homeowners, insurance professionals and restoration contractors alike.

We have had more successes, salvaged more textiles, processed more claims, opened more locations, trained more textile experts, and refined better processes and technology than any organization or company in the world.

Some of life’s treasures are simply irreplaceable. This is why our experts are in the business of restoring textiles, to be sure, but also in the business of returning smiles to homeowners’ faces.​​

24/7 Emergency Response Service! Call: (585) 545-5711

Minimize further damage: Call CRDN of Rochester & The Finger Lakes First!

CRDN wrote the book in Textile Restoration!

CRDN of Rochester & The Finger Lakes services Rochester, NY and the entire Finger Lakes Region including Ithaca & Elmira

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